Customer Service, Call centre – Atencion al cliente

Buenas

Vamos a hablar de las skills (Aptitudes) que deben aparecer en un CV de Customer Service para tu busqueda de trabajo en Irlanda

Son las siguientes:

• Responding promptly to customer enquiries in person or via telephone, letter, and email – always in a professional & efficient manner.
• Using the in-house system to record necessary information and instigate actions as
  required.
• Processing orders, forms, applications and requests for information.

•  Dealing efficiently with questions and queries from customers.
•  Keeping up to date with all the company’s products, services and procedures.
•  Directing requests and unresolved issues to other colleagues.
•  Maintaining up to date paper and computer based files and administrative systems.
• Promoting the company’s products and services to customers.
• Handling objections professionally.
• Always confirming that a customer is fully satisfied before ending any conversation.
•  Being able to analyze a situation with the information given by a customer and then suggesting
  multiple solutions to any problems.

Saludos

Carlitos el Canario