Customer Service, Call centre – Atencion al cliente
23 junio, 2013 Deja un comentario
Buenas
Vamos a hablar de las skills (Aptitudes) que deben aparecer en un CV de Customer Service para tu busqueda de trabajo en Irlanda
Son las siguientes:
- Responding promptly to customer enquiries in person or via telephone, letter, and email – always in a professional & efficient manner.
- Using the in-house system to record necessary information and instigate actions as
required. - Processing orders, forms, applications and requests for information.
- Dealing efficiently with questions and queries from customers.
- Keeping up to date with all the company’s products, services and procedures.
- Directing requests and unresolved issues to other colleagues.
- Maintaining up to date paper and computer based files and administrative systems.
- Promoting the company’s products and services to customers.
- Handling objections professionally.
- Always confirming that a customer is fully satisfied before ending any conversation.
- Being able to analyze a situation with the information given by a customer and then suggesting
multiple solutions to any problems.
Saludos
Carlitos el Canario